FAQs

Can I send my printable image electronically?

A:Magic trading  has made your shopping very easy for you. You can upload your printable image in the cart while shopping. We will need high resolution images and best quality images (recommended: AI or photoshop format) for processing your request. 

 What to do to process an order?

A:

1.     Submit online enquiry.

3.     Get price quote upon.

4.     Pay your bill

5.     Process and delivery

How to Pay Magic Trading Bills

A:Please send all remittance to the following bank account

A/c/ Name: Magic Trading Co. LLC
A/c No.:101-12731099-02
Bank Name: EmiratesNBD
Bank Add: Sharjah City Center Br.
Swift Code: EBILAEAD
Branch Code: CCB

Explanation Of  Products Or Services

A:Please direct any questions about our products or services to sales@mtc.ae. You can also call direct number, (971) 6-5331353

How can I contact Support?
A: Support – customer service, product support – is available Saturday  through Thursday, 8 a.m. until 6 p.m.  The phone number is +971 6 5331353

We can also be contacted through  services email addresses:

1.     sales@mtc.ae – For sales, technical- and training-related and billing inquiries regarding all products Online,

2.     care@mtc.ae– For general customer service.

I'm having trouble logging into a password-protected area of the site. What should I do?
A: You can click on forgot password link to get new password

If you are still having log-in issues, please contact Product Support at +971 6 5331353, option 2, or e-mail at it@mtc.ae

What can I do if I have a complaint about a sales person?
A: You can fill feedback form on mtc.ae website or you can send your complaints on care@mtc.ae. 

Where can I unsubscribe or subscribe for Newsletter?
A:  Please send your request to it@mtc.ae .

Where can I sign up for shopping?
A: You can sign up by clicking on the “register” link on mtc.ae or click here for registration.

Where can I watch the MTC tutorials?
A: Please follow learning section menu for all tutorials.

How do I receive my order?
A: once you complete your payment process, we will process your order and our sales person will inform you once it will be ready for delivery. All delivery charges has to bear by customer.

How do I get magic products catalogs?
A: You can click on catalog link on frontpage or click here to navigate to catalogues page.

Where is Magic trading company located?
A:Magic trading company is located at main business hub of Sharjah UAE. Click here to locate us on map or find us on google  map

What is our goal?

A:We are offering our services for more then two decades and our main goal is to provide the highest class services to our respected customers. We are facilitating our customers with hig quality products and sevices and result is 100% customer satisfaction.